Check out the ITS Knowledge Base: helpful, step-by-step guides for the most common issues users experience!
Send us a ticket! Get in contact with an ITS technician today.
Call us:
727-864-8318, or internally with ext. 8318.
Email us:
Directly contact the ITS Helpdesk by emailing our ITS Coordinator, Grace Hoppie, at: hoppiegb@eckerd.edu
Visit us in person:
Located in the Armacost Library, near Fox Hall and the Tritons Pub.
Hours: 8:30am--5pm, Monday--Friday.
Summer 2025 Hours: 8:00am--5:00pm, Monday--Friday. We will be closed for lunch from 12:00pm--12:30pm.
The mission of ITS is to provide the students, faculty, staff, alumni, and friends of Eckerd College with world class technology and service.
Consult this website for a variety of: technology tips, assisting instructions for user account functionality, instructional articles, helpful guides for students and staff, and news on the most recent happenings from ITS. In ECExperience, utilize the Resources card for additional instructional pamphlets and assistance.
Our occasional blog: https://my.eckerd.edu/category/its/
ITS includes the following specialties and departments: Student Repair Center, Device Diagnosis, Desktop Services and Loaner Equipment, Administrative Software, Enterprise Support (such as Banner and Elusian), Media Services (Classroom AV assistance and Event Support), Instructional Technology, Network for phone systems and Wi-Fi, Systems Administration, and the Copy Center. We are here for you!
ITS will NEVER ask you for your password in an email. Be suspicious of any email asking you to do so. When in doubt contact us. ALWAYS use this link to change your password.
Anna Molina-Lense: Office Coordinator
Grace Hoppie: Helpdesk Coordinator
Andy Glynn: Manager of Desktop Services
Patrick O'Leary: Desktop Technician
Carl Wilkerson: Desktop Technician
George Overly: Desktop Technician
Daniel Giron: Director of Enterprise Applications
Rexann Bumpus: Senior Banner Developer
Lynn Sosobee: Banner Functional Developer
Erik Gern: Applications Support Analyst
Leon Bowman: Oracle Database Administrator
Steven Mayhugh: Manager of Media Services
Steve Iovino: Media Services Technician
Jean-Michel DuRoselle: Media Services Programmer
Ted Voorhees: Senior Media Services Technician
Feng Sun: Director of Instructional Technology
Jermaine Forrest: Network Engineer
Paul Sacchetti: Network Technician
James (Jim) D' Amico: Systems Administrator
Kevin Çelebi: Cloud/Software Engineer
Phyllis Oliver: Copy Center Technician
Tim Bray: ResNet Support