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MyResnet Support
MyResnet Support
Call 855-371-5064
Email support.hed@boldyn.com
Chat live at https://eckerd.apogee.us/
Please contact ResNet with your dormitory WiFi connection issue first. Contact us if the problem persists, or if there is a distinct issue with the internet modems/routers within a dorm.
For other computer-related issues
For other computer-related issues
Check out the ITS Knowledge Base: helpful, step-by-step guides for the most common issues users experience!
Send us a ticket! Get in contact with an ITS technician today.
Call us at 727-864-8318, or internally with ext. 8318.
Email us at itshelp@eckerd.edu
Visit us in person:
Located in the Armacost Library
Hours: 8:30am-5:00pm, Monday-Friday
Technology Links
Technology Links
Tech Discounts: discounts on software, hardware, Office365, etc.
Students are given free access to Microsoft Office 365; use your full @eckerd.edu email address and password to log in. You can download and install the desktop versions of Office 365 from this site. This license will expire when a student graduates, or has a change in their attendance status.
Computer Support for Students: PC Repair and Diagnosis
Computer Support for Students: PC Repair and Diagnosis
ITS provides, free of charge, diagnostics and troubleshooting of hardware/software trouble on your Personal Computer. Simply come by the ITS Helpdesk, located within the Armacost Library. If needed, students may check out loaned computers whilst theirs is being diagnosed.
We do strongly recommend, however, that you verify your PC's warranty status. Due to policies of most warranties, ITS repair technicians are only permitted to provide diagnoses. Please note that we can not offer any verbal or written warranty, expressed or implied, for work done on your PC.
To have ITS assess your PC, bring the laptop and power supply or desktop CPU to the ITS Helpdesk. All PCs submitted for diagnostic review must be owned and signed off by that student. After the issue is explained, ITS will decide if the PC is able to be taken in for assessment. If the issue can not be remediated by our team, we will then suggest items you may need to purchase or replace following the completed diagnosis. Please consult this guide for recommended external repair facilities within the Tampa Bay region.
JOIN THE TEAM: ITS is always looking for qualified students to join our staff. Contact us to learn how you might join one of the ITS student forces.
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