Zoom Phone 911 Location Information

Overview

This article includes instructions for turning on Location Permissions in Zoom Phone to enable the most effective 911 dialing options. 

Background

After campus users are transitioned to Zoom Phone service, they can dial 911 from their Zoom Phone Mobile App, Desktop App, or desk phone (when available). For 911 responders to identify an accurate user location when 911 is dialed, campus users should enable Location Permissions on the devices on which they use Zoom Phone.

What happens when dialing 911 from Zoom Phone?

Zoom Mobile App

When you dial 911 from the Zoom Phone App on your cell phone, it will always use your native cell phone service to dial 911. This means the best information available is always used. Using your cell phone is typically the best option to dial 911.

Zoom Desktop App

When you dial 911 from the Zoom Desktop App, Zoom Phone will use an Emergency Address you previously supplied; it will have more accurate data if Location Permissions have been granted. Therefore, it is recommended that you enable Location Permissions for Zoom Phone.

• Turn On Location Permissions on Windows

• Turn On Location Permissions on Mac

More Information

• Location Permission does not allow any other tracking except your location data in the event of a 911 call.

• See Emergency Address Setup for instructions to update your Emergency Addresses.

Physical Desk Phone

Desk phones will be automatically enabled with the correct location on campus.

Turn On Location Permissions on Windows OS

1. Upon first launch of Zoom Phone, you may be prompted to Allow Zoom to Access Your Location > click Open Settings. 

2. The Phone Settings screen will display. In the Zoom App > Settings > Phone section, ensure the checkbox is selected to turn on your Location Permission. 

• Click the icon to Add New/Confirm your Personal Emergency Address.

• This may happen if you move to a new location.

4. As a final step for Windows, visit the Location Privacy Settings of the Windows System Settings menu: Windows Start Menu>Settings>Privacy & Security>Location. Ensure the Location services is On. Note: If you are unable to change location settings due to administrative rights, please contact ITS at itshelp@eckerd.edu. 

Turn On Location Permissions on a Mac

Note: Administrator rights are required to make modifications in the Privacy settings on Mac. If you do not have administrator privileges on your device (or receive an error when you attempt to change the settings), please contact ITS at itshelp@eckerd.edu to assist with enabling it.

1. Launch the Zoom app on your Mac, then open the zoom.us menu, and choose Preferences . . . , or press command-comma (⌘-,).

2. Locate Phone in the sidebar.

3. Check the Location Permissions checkbox. Note: with certain configurations, Zoom will need to download and install a Location Helper tool. Not all systems will require this.

4. When checking the location permission checkbox, you will be redirected to the Mac system settings pane located in System Settings > Privacy & Security screen below.

5. Administrator rights are required to make modifications in the Privacy settings. You will be prompted for your administrator level password. You may toggle on location services next to the Zoom app.