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Our ITS Helpdesk, located in the same hallway as the Armacost Library Academic Computer Lab, is open daily from 8:30am to 5:oopm. We are able to assist in a wide range of issues--from account access, to equipment loans, and to device malfunctions. We are here for you!
How to reach us:
How to reach us:
Send us a ticket! Get in contact with an ITS technician today.
Call us:
727-864-8318, or internally with ext. 8318.
Email us:
Directly contact the ITS Helpdesk by emailing our ITS Helpdesk Coordinator, Grace Hoppie, at: hoppiegb@eckerd.edu
Visit us in person:
Located in the Armacost Library, near Fox Hall and the Tritons Pub. Proceed up the ADA ramp on the northeastern face of the library, enter the steel door, and go left down the hallway.
Hours: 8:30am--5pm, Monday--Friday.
Summer 2025 Hours: 8:00am--5:00pm, Monday--Friday. We will be closed for lunch from 12:00pm--12:30pm.
MyResnet Wifi Internet and Support
MyResnet Support
MyResnet Support
Call 855-371-5064
Email support.hed@boldyn.com
Chat live at https://eckerd.apogee.us/
Please contact ResNet with your dormitory WiFi connection issue first. Contact us if the problem persists, or if there is a distinct issue with the internet modems/routers within a dorm.
You may also consult our Knowledge Base: a collection of articles that may be of assistance if we are not available. You may access these articles by going to: https://its.jitbit.com/helpdesk/KB
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